Frequently Asked Questions

We accept through our secure shopping cart, Master Card, Visa & Discover. Your purchase will be charged the day it is shipped. The exception is that all personalized orders will be charged the day the order is received.

Your order will be shipped by UPS whenever possible. We will  track online your order until it is delivered. At the time of shipment, you will receive by email your UPS tracking number.  We shipped UPS Ground, which takes up to 7 days  or more to deliver.  If Overnight or Second Day Service is needed, please call 888.414.4818.  All personalized order will take 15 days for delivery.  If delivery is delayed, you will be informed by email or phone.

Yes, you may place your order via our toll free number any time Monday through Sunday at 888.414.4818.

Yes, we provide free gift wrapping and if required a hand written card for your recipient.

TimePieces honors an Unconditional Guarantee. If for any reasons, you are not completely satisfied with our products, simply return the products for a prompt, courteous replacement, exchange or refund. Please call at 888.414.4818  prior to returning the order.

At TimePieces and www.timepiecesgifts.com, we respect the privacy of all of our customers and visitors. TimePieces and www.timepiecesgifts.com will not sell, lease, or provide any information provided to us by our customers or visitors to any third parties except when we are required to in accordance with the law. This includes name and address information, email addresses, credit card information, order information and any other information provided to us for any reason.

Our TimePieces shopping cart is extremely secure. We use Secure Server (SSL) which allows for 256-bit SSL encrypted transactions between the server and Web browsers to provide you with e-commerce safety.